A few reasons keeping you from receiving our emails could be as follows:
Our Emails are Filtered to Your Spam Folder
Check your spam folder to find out if our emails are filtering there. If that is the case, create a rule to reroute all emails from *support@obscured.com to your inbox instead. Another thing you can do is add our email to the whitelist of your spam folder.
Once this is set up, you can either request a new login by sending a support ticket at any time, and we will get back to you as soon as possible, or you can reset your password using our password reset page.
Our Mail Server has Unsubscribed your Email Address
There is an “Unsubscribe” link at the bottom of every email we send you. If you click this link, our account system’s email server will add an exception to prevent sending account/billing messages to your email address.
You can submit a support ticket here if you think this might have happened to your email address. We’ll be able to re-subscribe your email address so you can restart getting our account/billing communications.
Your email provider is preventing our emails from reaching you.
Certain email hosts could read emails from our accounting system incorrectly and mark our domain as spam, as previously mentioned. Nevertheless, as this is at the server level, you would need your email host to whitelist our email domain since you cannot directly configure or update it.
Changing the email address linked to your Obscured account to one on a different email domain is typically the only solution.