For the purpose of security verification, our support team may ask you to profile the Transaction ID when you get in touch with them. The Transaction ID confirms your ownership of the account and guards against any possible security threats.
The respective ID mainly depends on the source of payment used which the payment provider emails you in the form of a receipt. You will find your Transaction ID in the following format in regards of payment method you used, like so:
- Credit/Debit Card – sub_XXXXXXXXXXXXXX
- Paypal – XXXXXXXXXXXXXXXXX